SHIPPING

 ALL PRODUCTS ARE SHIPPED VIA USPS (UNITED STATES POSTAL SERVICE). OUR PROCESSING TIME FOR READY TO SHIP WIGS IS 3-5 BUSINESS DAYS AND CUSTOM WIGS  IS 8-10 BUSINESS DAYS BEFORE SHIPPING YOUR ORDER OUT.  ONCE PROCESSING IS COMPLETE, YOUR ORDER WILL BE SHIPPED. ALL ITEMS ARE SHIPPED AS PRIORITY SHIPPING. WE OFFER INSURANCE ON CUSTOM WIG ORDERS, READY TO SHIP WIGS AND BUNDLES AND LACE OF $350 COVERAGE & THE WIG SPA INSURANCE COVERS $500 . ONCE ORDERS HAVE BEEN SHIPPED, YOU WILL RECEIVE YOUR TRACKING AT THE EMAIL PROVIDED AT CHECKOUT. 

 

PLEASE KEEP IN MIND ORDERS ARE NOT PROCESSED ON WEEKENDS OR HOLIDAYS.

 

LE'NE COLLECTIONS  IS NOT RESPONSIBLE FOR ANY LOST OR STOLEN ITEMS ONCE SHIPPED. IF YOU HAVE ANY PROBLEMS WITH PACKAGES NOT BEING DELIVERED, OR LOST, YOU MUST CONTACT UNITED STATES POSTAL SERVICES AND FILE A CLAIM. 

​LE'NE COLLECTIONS IS NOT RESPONSIBLE FOR LATE SHIPMENTS DUE TO WEATHER, HOLIDAYS, NATURAL DISASTERS, OR COURIER DELAYS. ONCE DROPPED OFF FOR SHIPPING, YOUR PACKAGE IS NO LONGER IN OUR CONTROL. IF YOUR PACKAGE IS RETURNED BACK, WE ARE NOT RESPONSIBLE FOR RE-SHIPPING. YOU HAVE THE OPTION FOR STORE CREDIT, OR PAY FOR YOUR ORDER TO BE RESHIPPED. 

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REFUNDS

NO REFUNDS OR EXCHANGES UNLESS THERE WAS A MISTAKE ON OUR PART. ALL SALES ARE FINAL. PLEASE MAKE SURE TO DOUBLE CHECK YOUR ITEMS BEFORE CHECKING THE BUYER CONSENT PORTION BEFORE SUBMITTING PAYMENT. ONCE PAYMENT HAS BEEN RECEIVED, YOUR ORDER CAN NOT BE CHANGED OR REFUNDED. WE ARE SUBJECT TO REQUEST PROOF OF PURCHASE AND VALID ID. WE DO NOT SHARE THIS INFORMATION WITH ANYONE. THIS INFORMATION IS OBTAINED TO PROTECT FROM FRAUD AND FRAUDULENT DISPUTES.